We are a bundle of contradictions and firmly held convictions
We are a learning organisation and simultaneously a forgetting organisation
We have in-depth experience and ignorance in a whole range of subjects across various departments
We have a blend of young, eager and engaged employees and burned out, disillusioned experienced workers
We have naïve and cynical participants, in management and at the sharp end
We have some fresh ideas and a lot of tired old routines
We have tried and tested work methods and some dodgy ad–hoc processes
We have procedures that work each and every time
We have undocumented shortcuts that save us a fortune or might risk a catastrophe
We have unimplemented great ideas and unobserved ignorance at work every day
We have official processes to which we pay lip service but generally ignore, so we can get on with the job
We have key performance indicators that we measure with great precision and report that deliver nothing of real value to people who don’t read or act on them
We have star performers who are overlooked and self-promoting wasters destined for quick promotion
We have half-completed initiatives designed to meet some of the recent legislation just in case we get audited
We haven’t even started to address the complexities of the latest directives that are soon to be law
We have a company Mission that all employees have internalised, willingly embrace, wholly agree with and strive daily to achieve
We have a company Vision that is well understood by some but for others it is just an incoherent fog of words
Could this all be summarised as:
“We generally mean well and we know that we need to communicate, to harvest, manage, use and share what we know, better.
But we just haven’t quite got round to it, what with the changing deadlines, the unplanned maintenance and absences, the rush orders, the constant pressure of work, increasing cost controls and customers schedules to meet.”
It’s Situation normal. There is an old military term for it – SNAFU.
*** IT Alert ***
One thing we do know, for sure. The last thing we need right now is yet another complicated computerised system foisted on us.
We don’t need any more data processing, or information technology initiatives.
We realise that it is all up to us – the people who work here.
Perhaps our Planned People Maintenance programme would be of benefit.
Call me now on 01224 571336 and lets see how we could help.
Contact us through the website www.benchwhistler.com or e-mail direct to firstname.lastname@example.org
We don’t claim that we can make things perfect straight away but together we can at least have a go at making things better.